Privacy Policy

Introduction and Scope

Welcome to Synrovia's Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you use our budget foundations platform. We're committed to transparency about our data practices and your rights as a user.

This policy applies to all services offered through synrovia.com, including our learning programs, budget tracking tools, and customer support services. By using our platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services:

• Account information including your name, email address, and password
• Financial data you input for budgeting purposes (income, expenses, financial goals)
• Usage data such as pages visited, features used, and time spent on our platform
• Device information including IP address, browser type, and operating system
• Communication records when you contact our support team
• Payment information for premium features (processed securely through third-party providers)

How We Use Your Information

Your information helps us deliver personalized financial guidance and improve our services. We use your data to:

• Provide personalized budget recommendations and financial insights
• Send educational content relevant to your financial goals
• Improve our platform's functionality and user experience
• Communicate important updates about your account or our services
• Provide customer support and respond to your inquiries
• Protect against fraud and ensure platform security

Data Storage and Security

We employ industry-standard security measures to protect your information. Your data is encrypted both in transit and at rest using AES-256 encryption. Our servers are hosted in secure facilities with restricted access and regular security audits.

We retain your personal information only as long as necessary to provide our services or as required by law. Financial data entered for budgeting purposes is kept for the duration of your account plus three years for audit purposes, unless you request earlier deletion.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request removal of your personal data (subject to legal requirements)
• Portability: Download your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Opt out of certain types of data processing

To exercise these rights, contact us at [email protected] with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Third-Party Services

We work with trusted partners to provide certain services, but we maintain strict standards for data protection. These include payment processors for subscription billing, email service providers for communications, and analytics tools for platform improvement.

All third-party partners are contractually required to maintain the same level of data protection we provide. We never share your financial data with marketing companies or data brokers.

International Data Transfers

As we're based in Ireland, your data is primarily processed within the European Union under GDPR protections. If we need to transfer data outside the EU for service provision, we ensure adequate safeguards are in place through approved transfer mechanisms.

We maintain detailed records of any international transfers and ensure all recipients provide equivalent protection to EU standards.

Children's Privacy

Our services are not designed for users under 16 years of age. We don't knowingly collect personal information from children. If you believe we've inadvertently collected information from a child, please contact us immediately so we can remove it.

Cookies and Tracking

We use cookies to enhance your experience and understand how our platform is used. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services. You can manage cookie preferences through your browser settings.

We don't use tracking cookies for advertising purposes. Our analytics cookies help us understand which features are most helpful so we can focus our development efforts effectively.